Hey Rebels and Festival Lovers! Welcome to the Scummy Bears Shop FAQ page. We’re here to answer all your burning questions about our edgy fashion, shipping, returns, and more. Whether you’re gearing up for a festival or just expressing your wild side, we’ve got your back. Dive in and get the lowdown—so you can focus on slaying your look with confidence!
Product Questions
What kind of products do you offer at Scummy Bears Shop?
We specialize in alternative and rebellious fashion for those who love to stand out! Our menu includes everything from ACCESSORIES, BACKPACKS, BEARS, BLANKETS, BODY SUITS & SWIMWEAR, BOTTOMS & LEGGINGS, CHAMPAGNE DRIP, CHOKERS & NECKWEAR, CLOAKS, DRESSES & SKIRTS, and more. Think festival essentials, limited-edition collabs like COM3T and DARKSIDERZ, and cozy items that let you wear your wild side. Perfect for rebels looking to refresh their wardrobe with unique, statement-making pieces.
Are your products limited edition or part of collections?
Yes! We often release exclusive items through our COLLABORATIONS and COLLECTIONS sections, such as CHAMPAGNE DRIP and DION TIMMER. These are designed for true fans and sell out fast, so grab them while you can to keep your style fresh and edgy.
Do you have any deals or sales?
Absolutely! Check out our DEALS and FESTIVAL ESSENTIALS SALE sections for budget-friendly options. We believe bold fashion should be accessible, so we offer discounts to help you stock up without breaking the bank.
Shipping & Delivery
How long does it take to process and ship my order?
We’re all about efficiency! After you place your order, our team takes 1-2 days to process it—picking and packing your gear with care. Then, depending on your chosen shipping method: Standard Shipping (DHL or FedEx) delivers in 10-15 days after shipping, while Free Shipping (EMS) takes 15-25 days. Perfect for planning ahead or last-minute festival prep!
What are your shipping options and costs?
We offer two global shipping methods to fit your vibe: Standard Shipping for $12.95 (fast and trackable with DHL/FedEx) and Free Shipping on orders over $50 (using EMS). Both ship worldwide, but note that we might not reach some remote areas in Asia or other hard-to-reach spots. If you’re unsure, email us at [email protected] to check.
Do you ship internationally?
Yes! We ship globally from our base in El Paso, US, to connect with rebels everywhere. However, we exclude certain remote regions. If you’re in a tricky location, just reach out—we’ll let you know if we can deliver your gear.
Returns & Refunds
What is your return policy?
No stress—if your order doesn’t hit the rebellious note you wanted, you have 15 days after receiving it to initiate a return. We make it easy to swap or refund because we want you to love every piece as much as we do. Your satisfaction is our priority!
How do I start a return?
Just contact our support team at [email protected] within the 15-day window. We’ll guide you through the process smoothly, so you can get back to expressing your unique spirit hassle-free.
Payment & Accounts
What payment methods do you accept?
We support all major payment options to make your shopping experience seamless: Visa, MasterCard, JCB, and PayPal. Shop with confidence and secure your edgy threads in no time!
Do I need an account to place an order?
Nope! You can check out as a guest, but creating an account lets you track orders faster and enjoy exclusive deals. It’s all about making your rebellious journey easier.
General Support
How can I contact customer service?
For any questions or help, email us at [email protected]. We’re based at 828 Ward Road, El Paso, US 79901, and we’re here to ensure you can wear your wild side with zero worries.
What if I have issues with my delivery?
If your gear is taking longer than expected or you have tracking issues, shoot us an email. We’ll investigate and get you sorted ASAP—because we know you can’t wait to rock your new look!
Thanks for being part of the Scummy Bears legacy! If you have more questions, don’t hesitate to reach out. Shop now and keep slaying your style—wherever you are. 🐻✨